This latest scam uses a BBB.org email address in conjunction with a zip file that may say Case7m4werl.zip. The message informs recipients that there is a complaint that they need to respond to buy clicking the below .zip attachment which has been reported to be a malicious virus.

Since late November, many consumers and business owners nationwide have received phishing emails appearing to be

bbb email scam

bbb email scam

from a BBB.org email address. These emails inform the recipient of a non-existent BBB complaint against their business and encourage them to respond. In a newer take on the scam, emails urge the recipient to update their information with BBB by completing an online form. All emails either contain an attachment or a link to a third-party website, both of which download a virus on to the recipient’s computer.

Should you receive a suspicious email, don’t click on any links. You can test the links by using your mouse to hover over them. The destination of the links will appear in a small pop-up box next to the link or at the bottom of the screen. See the screenshot below for an example. If the email is a scam, the website shown will not be a BBB.org URL.

Below are some samples of the fake emails:

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From: alert@bbb.org [mailto:alert@bbb.org]
Sent: Wednesday, November 23, 2011 6:26 AM
To: Betty Graham
Subject: Complaint # 22101311
Importance: High

 

 

The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you.
The details of the consumer’s concern are included on the reverse.
Please review this matter and advise us of your position. As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct. We encourage you to use our ONLINE COMPLAINT system to respond this complaint.

The following URL (website address) below will take you directly to this complaint and you will be able to enter your response directly on our website: http://www.bbb.org
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2nd version : (click to enlarge):

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another example:

Subj: BBB Case ID 91046090
Date: 12/20/2012
From: service@bbb.org
To: xxx
Attention: Owner/Manager

Here with the Better Busines Bureau informs you that we have received a complaint (ID 91046090) from a customer of yours in regard to their dealership with you.

Please open the COMPLAINT REPORT below to obtain the details on this quetsion and suggest us about your position as soon as possible.

We are looking forward to hearing from you.

Sincerely,
Fernando Grodhous

Dispute Counselor
Better Business Bureau

See attached file       /DO NOT CLICK ON THE LINK!!! – BBB warning /

Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838

Better Business Bureau <Edmund_Locke@newyork.bbb.org>

Subject:     FW: Case 7MF2RW0WSLS9U6N

The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.

As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.

In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by September 13, 2013. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.

The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.

We encourage you to print this complaint (attached file – Case_7MF2RW0WSLS9U6N), answer the questions and respond to us.

We look forward to your prompt attention to this matter.

Sincerely,
Ethan_Kendrick
Council of Better Business Bureaus
3033 Wilson Blvd, Suite 600
Arlington, VA 22201