We are located in Baltimore, Maryland and our office hours are M-F 9am to 4pm EST. We do have a 24 hour phone support team to immediately answer your call. We know your situation is urgent and its very important to us to get started working with you immediately so when you call someone from our team will answer. All communications are confidential. You may call or text Jake directly (410) 487-5897 and our 24/7 phone line is toll free 1-866-848-2022. We look forward to helping you!